All returns & exchanges must be requested within 14 days of the date the package was delivered. For return/exchange, items must be in preserved in the exact same condition as received, with the original box intact with without any tape or marks on the jewelry box. If the product(s) are defective after being worn, then please contact the manufacturer to get a replacement.
Please submit your return request by email to return. info@rumorsjewelrystore.com with the information requested below by simply copying and pasting the information requested; please also include them in the email you are sending and we will send you further details on how to return the purchased item back for refund or exchange. We will usually reply within 24 hours after your e-mail is received.
Returns and exchange packages sending back to Rumorsjewelrystore.com must be post marked within 14 days from when your request has been approved. It will take 5-10 business days to process all returns and exchanges. If the return/exchange isn't returned within the allotted time, we will not be able to process your return/exchange and will send a money request for shipping fee to ship the package back.
If you received the wrong product(s) you may send the items back for return/exchange and we will reimburse shipping fee (we will only be able to reimburse USPS priority shipping fee or Fedex/UPS ground shipping fee and we will not be able to reimburse for any other types of services).
Return: Buyer pays for shipping back to Rumorsjewelrystore.com in original condition & packaging. After inspection we will credit your paypal account in the amount the buyer paid for the jewelry item along with shipping & handling fee. For all free shipping items, a $14 shipping & handling fee ($14 for first 2 items and $5 for each additional item) will be retained to cover shipping charge.
*All returning international packages will be charged for the actual shipping fee as the promotion on shipping fee doesn't apply to the orders being returned.
*Due to fluctuations in International currency exchange rate, international customers will receive refunds at the rate at the time of refund. Rumorsjewelrystore.com receives payments in USD at the time of purchase and refund in USD at the time of refund. All currency conversions are completed by Paypal.
Exchange: Buyer is responsible for shipping item back to Rumorsjewelrystore.com with a $12 money order (do not send check). If you are sending more than 1 item back for exchange, then it will be $12 for the first item and $6 for each additional item. The shipping fee will be used to ship the exchanged item(s) back to the buyer. Returns and exchanges back to Rumorsjewelrystore.com must be posted marked within 14 days your request has been approved.
SHIPPING INFORMATION
We will only ship to your confirmed Paypal address during payment (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your account)
We also accept alternate shipping address if you are sending to APO, FPO or military bases (Military addresses) or if you make your purchase with your military or major educational institution email acct (email accounts ending with .mil and .edu)
*We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications.
*Occasional delay in processing time or Cancellation of order may occur when an item purchased is on backorder or out of stock. However, we will usually inform you in advance.
*Business Days are Monday – Sunday
We ship worldwide.Tracking Number can and will be provided upon completion of shipment. We ship via EMS mode. and FedEx to ensure the safest & expedited delivery.
Delivery Time: 7 - 14 Business Days (Via EMS)
Overnight shipping is also available with an extra $30 fee
The following list are the couriers we work with:
FedEx (Primary)
UPS
Thailand Post
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